Question 1

How long does data recovery take?

Accepted Answer

Logical recoveries typically complete in 1–3 days. Physical recoveries that require cleanroom work take 3–10 days depending on damage and donor parts availability. Emergency 24-hour service is available on request.

Question 2

What is your No Recovery, No Charge policy?

Accepted Answer

For logical cases, if we cannot recover your data you pay nothing beyond the diagnostic fee. The diagnostic fee covers our engineers' time and is shared upfront based on the drive brand (₹350–₹650).

Question 3

Is my data kept confidential?

Accepted Answer

Yes. All recoveries are handled by a dedicated team under strict confidentiality. NDAs are available on request for businesses, hospitals and government clients. Recovered data is securely wiped from our systems after delivery.

Question 4

Do you provide pickup in Trichy?

Accepted Answer

Yes — share your address on WhatsApp at +91 9942 194 494 and our team will arrange a secure pickup of your device. We also accept courier shipments from anywhere in India.

Question 5

Can you recover data from a clicking hard drive?

Accepted Answer

Yes. Clicking sounds usually indicate head stack assembly (HSA) failure. We perform head swaps inside our Class-100 cleanroom using matched donor drives, then image the platters with PC-3000 to extract your data safely.

Question 6

My HDD shows 0 GB or is not detected in Windows. Is recovery possible?

Accepted Answer

Almost always, yes. 'Not detected' or '0 GB' issues are commonly caused by corrupted firmware, bad service area modules or PCB faults. We rebuild firmware modules using MRT Lab and ACE Lab tools to restore drive identification, then recover your files.

Question 7

Which HDD brands do you recover from?

Accepted Answer

We support every major manufacturer — Seagate, Western Digital, Toshiba, Samsung, HGST, Hitachi, Fujitsu, Maxtor and more — across 2.5" laptop drives, 3.5" desktop drives and external/portable enclosures.

Question 8

My drive fell and now makes a beeping sound. What should I do?

Accepted Answer

Stop powering it on immediately. Beeping usually means the spindle motor is seized and continued power-on can scratch the platters permanently. Bring or ship the drive to us for cleanroom platter transplant.

Question 9

Can data be recovered from a dead SSD or NVMe drive?

Accepted Answer

Yes — in most cases. SSD failures usually involve controller corruption, firmware crashes or NAND chip degradation. Using PC-3000 SSD and PC-3000 Flash, we read NAND chips directly and reconstruct the FTL (Flash Translation Layer) to recover files.

Question 10

Do you support encrypted SSDs (BitLocker, OPAL, FileVault)?

Accepted Answer

Yes, provided you have the recovery key, password or credentials. Hardware-encrypted SSDs require additional steps — share the encryption details with our engineer during diagnosis for an accurate quote.

Question 11

My M.2 NVMe drive isn't detected by the BIOS. Recoverable?

Accepted Answer

Often yes. Modern NVMe failures frequently stem from controller lockups or firmware corruption. We perform technical-mode access using PC-3000 NVMe to read the underlying NAND and rebuild your data.

Question 12

Will TRIM destroy my chances of SSD recovery?

Accepted Answer

If the data was deleted and TRIM has run, recovery of deleted files is usually impossible. However, recovery from formatted, corrupted, or physically failed SSDs (where the drive simply stopped working) is still very possible.

Question 13

Do you recover failed RAID arrays?

Accepted Answer

Yes — we handle RAID 0, 1, 5, 6, 10 and nested arrays from Dell, HP, Lenovo, Synology, QNAP, Buffalo and custom servers. We always image each member drive first, then virtually reconstruct the array to extract data without writing to the originals.

Question 14

Two drives failed in my RAID 5 — is recovery still possible?

Accepted Answer

Often yes. We image each drive (including failed members), determine the original stripe size, parity rotation and disk order, then reconstruct the array virtually. Success depends on which drives failed and how recently.

Question 15

My NAS (Synology / QNAP) is showing crashed volume. Can you help?

Accepted Answer

Absolutely. NAS recovery is one of our specialties. We support EXT4, BTRFS, ZFS and proprietary filesystems used by Synology SHR, QNAP and Buffalo TeraStation devices.

Question 16

Should I rebuild or initialize the RAID before contacting you?

Accepted Answer

No — please don't. Rebuilding, initializing or running consistency checks can overwrite recoverable data. Power down the array, label each drive with its slot number and contact us immediately.

Question 17

Can you recover photos from a dead Android phone?

Accepted Answer

Yes. For phones that won't boot, we use chip-off and ISP (In-System Programming) techniques to read the eMMC or UFS storage directly. Recovery is possible for unencrypted devices and for encrypted devices when credentials are available.

Question 18

My iPhone is water-damaged. Can the data be recovered?

Accepted Answer

We can attempt board-level repair to bring the device back online long enough to extract data. Success depends on damage severity and the iPhone model. Bring the phone in immediately — do not attempt to charge or power it on.

Question 19

I formatted my SD card by mistake. Recoverable?

Accepted Answer

Yes — quick-format usually leaves the underlying data intact. Stop using the card immediately and bring it to us. We recover photos, RAW files and 4K video from SD, microSD, CF and CFexpress cards.

Question 20

My pen drive isn't recognised on any computer. What's wrong?

Accepted Answer

Usually a controller failure, corrupted firmware, or physical damage to the USB connector. We perform NAND chip-off recovery using PC-3000 Flash to extract data directly from the memory chips.

Question 21

My files are encrypted by ransomware. Can you decrypt them?

Accepted Answer

It depends on the ransomware family. For known variants with leaked keys or flawed encryption, decryption is possible. For modern strains using strong asymmetric encryption (AES-256 + RSA-2048), decryption without the attacker's key is generally not feasible — but we can recover shadow copies, deleted originals and unencrypted backups when present.

Question 22

Should I pay the ransom?

Accepted Answer

We strongly advise against it. Payment funds future attacks and there's no guarantee of getting working keys. Bring your systems to us first — in many cases we recover usable data without ever paying the attacker.

Question 23

Can you recover files deleted by a virus?

Accepted Answer

Yes, in most cases. Viruses often delete or hide files rather than securely erasing them. We use forensic imaging and file-system analysis to recover both deleted and hidden data, even from infected drives.

Question 24

How can I protect myself from ransomware in the future?

Accepted Answer

Maintain offline backups (3-2-1 rule), keep OS and antivirus updated, disable RDP from the internet, and train staff on phishing. We offer secure backup consultations for businesses after recovery is complete.

Questions, answered.

How long does data recovery take?

What is your No Recovery, No Charge policy?

Is my data kept confidential?

Do you provide pickup in Trichy?

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